Customer Support

After placing your order, you’ll receive a confirmation email within few days, which includes your scheduled ship date. If you'd like to track the status yourself, simply log into your MyTradeasia account and navigate to the Order Details page to view your shipment schedule.

Tradeasia offers prepaid standard shipping, where we handle all logistics and include the shipping fee directly on your invoice up to the Port of Discharge. This service is designed to be both efficient and competitively priced. If you need a quote, our Customer Service Team or your Sales Representative is available to help at (+62) 815-1966-4683 or cs@tradeasia.com.

With Tradeasia Freight, our orders team manages the entire shipping process—just let us know where the materials need to go. We offer competitive rates mostly on containerized shipment. Should anything go wrong in transit, we’ll quickly update the situation. To learn more, contact our team at (+62) 815-1966-4683 or cs@tradeasia.com.

The cost of an expedited shipment depends on several factors, including the shipment type, origin, and order size. Once you connect with a Tradeasia representative, they will inform you of any additional fees before processing your urgent order.

The most accurate way to check your expected delivery date is by logging into your MyTradeasia account and navigating to the Order Details page under the Orders tab. Once your order ships, carrier-provided tracking information will also be available there, offering the best estimate for delivery. If you still have questions about your shipment, don’t hesitate to reach out to our Customer Service Team at (+62) 815-1966-4683 or cs@tradeasia.com.

Our Customer Service Team can let you know the origin of your shipment. We aim to ship from the mpst efficient origin.

You can also view the shipping origin by logging into your MyTradeasia account, checking the Order Details page, or reviewing the shipping information provided on the Quotes page.

To make sure specific instructions are applied consistently to your orders, you can ask us to add them to your order details. Reach out to our Customer Service Team or share the request with your Sales Representative during the quoting process. For one-time instructions, be sure to include them clearly on your purchase order or let us know directly before the order is processed.

Your shipping confirmation email will include the tracking number for your shipment.

You can also access tracking by logging into your MyTradeasia account and clicking on the Order Details page of your shipment.

Your shipping confirmation email will include your order details, ship date, and other shipment details. Additionally, it will show the complete order details, including billing and shipping addresses, product list, quantities, and full pricing information. If you need details not listed in the email, please reach out to our Customer Service Team at (+62) 815-1966-4683 or cs@tradeasia.com.

Once your order ships, you should receive a shipping confirmation. This message will include key shipment details, including tracking information. If you have further questions, feel free to contact our Customer Service Team at (+62) 815-1966-4683 or cs@tradeasia.com.

If you haven’t received your shipment confirmation by the day after your scheduled ship date, please contact our Customer Service Team for assistance at (+62) 815-1966-4683 or cs@tradeasia.com.

You can also log into your MyTradeasia account and view the Order Details page to check shipment status and access tracking information directly.