Customer Support

After placing your order, you’ll receive a confirmation email within few days, which includes your scheduled ship date. If you need further information, please get in touch with our support team at (+62) 815-1966-4683 or email us at cs@tradeasia.com.

Tradeasia offers prepaid standard shipping, where we handle all logistics and include the shipping fee directly on your invoice up to the Port of Discharge. This service is designed to be both efficient and competitively priced. If you need a quote, our Customer Service Team or your Sales Representative is available to help at (+62) 815-1966-4683 or cs@tradeasia.com.

With Tradeasia Freight, our orders team manages the entire shipping process—just let us know where the materials need to go. We offer competitive rates mostly on containerized shipment. Should anything go wrong in transit, we’ll quickly update the situation. To learn more, contact our team at (+62) 815-1966-4683 or cs@tradeasia.com.

The cost of an expedited shipment depends on several factors, including the shipment type, origin, and order size. Once you connect with a Tradeasia representative, they will inform you of any additional fees before processing your urgent order.

Once your order ships, our team will inform about the cargo tracking status. If you still have questions about your shipment, don’t hesitate to reach out to our Customer Service Team at (+62) 815-1966-4683 or cs@tradeasia.com.

Our Customer Service Team can let you know the origin of your shipment. We aim to ship from the most efficient origin. If you require further assistance, please get in touch with our support team at (+62) 815-1966-4683 or email us at cs@tradeasia.com.

To make sure specific instructions are applied consistently to your orders, you can ask us to send you a draft documents before finalizing it. Reach out to our Customer Service Team or share the request with your Sales Representative during the quoting process. For one-time instructions, be sure to include them clearly on your purchase order or let us know directly before the order is processed.

Once the shipment sailed, our representative will inform you the shipment tracking status. If you require further assistance, please get in touch with our support team at (+62) 815-1966-4683 or email us at cs@tradeasia.com.

Once your order ships, you should receive a shipping confirmation. This message will include key shipment details, including tracking information. If you have further questions, feel free to contact our Customer Service Team at (+62) 815-1966-4683 or cs@tradeasia.com.

Once your order ships, you should receive a shipping confirmation. This message will include key shipment details, including tracking information. If you have further questions, feel free to contact our Customer Service Team at (+62) 815-1966-4683 or cs@tradeasia.com.

If you haven’t received your shipment confirmation by the day after your scheduled ship date, please contact our Customer Service Team for assistance at (+62) 815-1966-4683 or cs@tradeasia.com.