Customer Support

If you have technical inquiries or need formulation assistance, your designated Tradeasia sales representative is the best person to help. They are equipped to guide you through any product-related questions or challenges. You can reach out to the Tradeasia Sales Team at (+62) 815-1966-4683 or via cs@tradeasia.com .

Should you encounter any problems with a product—whether it's related to quality, performance, or a competitive comparison—please get in touch with our Customer Service Team right away. They’ll work closely with you to address the issue and identify a solution.

When you contact us, try to have your:

Purchase Order number (PO#),

the lot number of the affected material, and

a clear description of the issue ready to help us assist you more efficiently.

You can reach our team at (+62) 815-1966-4683 or cs@tradeasia.com.

If you’d like to share your experience or feedback regarding a product, feel free to contact our Customer Service Team. We take customer insights seriously and regularly communicate with our supplier network to uphold the highest standards of quality and service. To pass along your feedback, simply call us at (+62) 815-1966-4683 or send it via cs@tradeasia.com.