Customer Support

To place an order with Tradeasia, you must first have an active account and receive a formal quotation from one of our sales representatives.

After placing your order, you’ll receive a confirmation email within 24 hours. To check on your order status anytime, log into your MyTradeasia account and view details under the “Recent Orders” tab.

If you prefer direct assistance, feel free to reach out to us at (+62) 815-1966-4683 or via contact@chemtradeasia.com.

Once your order is dispatched, we’ll generate your invoice based on your selected communication preferences. If you’ve opted for electronic billing, this will be sent to your inbox automatically.

You can also access your invoice by logging into MyTradeasia and clicking the “Details” icon next to the relevant purchase order.

Once the delivery has been executed, our sales team will process the documents, including Bill of Lading, and we will send it to your registered email. You will also be able to find the document on your MyTradeasia account.

Each cancellation request is assessed individually, based on the order’s current processing stage and eligibility.

If you need to cancel your order, please contact our Customer Support Team as early as possible via email to cs@tradeasia.com or whatsapp: (+62) 815-1966-4683. We’ll help find the most appropriate resolution for your case.

Once we receive your order, a confirmation email will be sent within 24 hours. This message includes your Purchase Order number (PO#), unit price, payment term, incoterm, the list of the ordered products, and your remarks/notes. Shipment schedule will be informed afterwards.

Please review this information carefully and contact us immediately if anything looks incorrect. You can also view the complete order information by logging into your MyTradeasia account.

Sometimes, not all requested items are available in stock during processing. In such cases, we may partially ship your order.

We’ll always notify you beforehand and will only proceed with a split shipment if we’ve already received prior authorization from a designated representative in your organization. Once the initial shipment is out, we’ll keep you updated on the remaining items.

If your order ships in multiple parts, each shipment will be invoiced separately. This approach ensures clarity and accurate tracking of what’s been delivered so far.

So, receiving multiple invoices for one order typically means your items shipped at different times.

Orders may be placed on hold for various reasons—such as pending payment, incomplete documentation, or shipping restrictions.

If your order is on hold and you'd like to know why, please get in touch with our support team at (+62) 815-1966-4683 or email us at cs@tradeasia.com for a quick resolution.

No, Tradeasia doed not accept credit card payment at the moment. We accept payment by Letter of Credit, Telegraphic Transfer or Documentary Collection through bank.

Once your order shipped, we’ll send you a confirmation email with a tracking number and shipment details.

You can also view your tracking status by logging into your MyTradeasia account and clicking the “Details” icon next to your purchase order. If you need further assistance, feel free to reach out to us at (+62) 815-1966-4683 or email cs@tradeasia.com.

Tradeasia group provides prepaid standard transport service by sea, air or land from/to various origin/destination. The availability depends on the route pair. Our logistics team will manage all logistics processes and add the shipping fee on to your invoice.

To place a repeat order identical to your previous one, reach out to our Customer Support Team. They’ll help replicate your last transaction from your order history. Please note that the price may change due to various factors.

If your account is already set up, you can call us at (+62) 815-1966-4683 or email cs@tradeasia.com, or log into MyTradeasia and click the reorder icon next to the corresponding purchase order.

To check your estimated delivery date, log into your MyTradeasia account, go to the Orders tab, then scroll to the related shipment entry under the Order Details page.
Once your order ships, the carrier’s tracking number will also appear here and provide the most accurate ETA. For any additional questions, contact us at (+62) 815-1966-4683 or cs@tradeasia.com.

If you have specific delivery instructions that should apply to all orders, please inform your Sales Representative or our Customer Support Team.

For order-specific instructions, include the details in your purchase order remarks or online order request. If needed, you can also contact us directly at (+62) 815-1966-4683 or cs@tradeasia.com.

To check the status of your next scheduled release or any pending shipment under a blanket order, contact our support team at (+62) 815-1966-4683 or email cs@tradeasia.com or log into your MyTradeasia account and check the Recent Orders section.

Your Order Acknowledgement email will summarize the following:
Your company name
Product(s) ordered and quantities
Product pricing and applicable shipping or service fees

Please note that some orders may initially be tentatively scheduled, depending on inventory or logistics. If so, this will be clearly noted in your email confirmation.

You can contact our respective sales representative directly, or you can contact our CS team via whatsapp at (+62) 815-1966-4683. Or, contact us over email at cs@tradeasia.com.

Additional fees would be applicable for specific requirement such as:
- Pre-shipment inspection by third party lab
- Additional Free Time at POD
- Additional documentation from government or other third party companies
- Customized packaging
etc.

These additional fees will have to be discussed prior to the shipment