Customer Support

To place an order with Tradeasia, you must send a Request for Quotation to our sales representative. Once our sales representative received the request, they will send a formal quotation. You can review the quotation and send us your purchase order to confirm it.

After placing your order, you’ll receive a confirmation email. To check on your order status, feel free to reach out to our sales representative or at (+62) 815-1966-4683 and cs@tradeasia.com.

Once your order is dispatched, we'll generate your invoice based on your selected communication preferences. If you've opted for electronic billing, this will be sent to your inbox automatically.

Once the delivery has been executed, our sales team will process the documents, including Bill of Lading, and we will send it to your registered email. If you need a specific document sent to you, please get in touch with our support team at (+62) 815-1966-4683 or email us at cs@tradeasia.com.

Each cancellation request is assessed individually, based on the order’s current processing stage and eligibility.

If you need to cancel your order, please contact our Customer Support Team as early as possible via email to cs@tradeasia.com or whatsapp: +62 815-1966-4683. We’ll help find the most appropriate resolution for your case.

Once we receive your order, a confirmation email will be sent to you. This message includes your Purchase Order number (PO#), unit price, payment term, incoterm, the list of the ordered products, and your remarks/notes. Shipment schedule will be informed afterwards.

Please review this information carefully and contact us immediately if anything looks incorrect.

Sometimes, not all requested items are available in stock during processing. In such cases, we may partially ship your order.

We'll always notify you beforehand and will only proceed with a split shipment if we've already received prior authorization from a designated representative in your organization. Once the initial shipment is out, we'll keep you updated on the remaining items.

If your order ships in multiple parts, each shipment will be invoiced separately. This approach ensures clarity and accurate tracking of what’s been delivered so far.

So, receiving multiple invoices for one order typically means your items shipped at different times.

Orders may be placed on hold for various reasons—such as pending payment, incomplete documentation, or shipping restrictions.

If your order is on hold and you'd like to know why, please get in touch with our support team at (+62) 815-1966-4683 or email us at cs@tradeasia.com for a quick resolution.

No, Tradeasia does not accept credit card payment at the moment. We accept payment by Letter of Credit, Telegraphic Transfer or Documentary Collection through bank

Once your order shipped, we’ll send you a confirmation email with a tracking number and shipment details.

If you need further assistance, feel free to reach out to us at (+62) 815-1966-4683 or email cs@tradeasia.com.

Tradeasia group provides prepaid standard transport service by sea, air or land from/to various origin/destination. The availability depends on the route pair. Our logistics team will manage all logistics processes and add the shipping fee on to your invoice.

To place a repeat order identical to your previous one, reach out to our Customer Support Team. They'll help replicate your last transaction from your order history. Please note that the price may change due to various factors.

Once your order has been shipped, our team will inform you about the shipment location. For any questions about shipment tracking, feel free to contact our sales representative or our CS Team at (+62) 815-1966-4683 or cs@tradeasia.com.

If you have specific delivery instructions that should apply to all orders, please inform your Sales Representative or our Customer Support Team.

For order-specific instructions, include the details in your purchase order remarks or online order request. If needed, you can also contact us directly at (+62) 815-1966-4683 or cs@tradeasia.com.

To check the status of your next scheduled release or any pending shipment under a blanket order, contact our support team at (+62) 815-1966-4683 or email cs@tradeasia.com.

Your Order Acknowledgement email will summarize the following:
Your company name
Product(s) ordered and quantities
Product pricing and applicable shipping or service fees

Please note that some orders may initially be tentatively scheduled, depending on inventory or logistics. If so, this will be clearly noted in your email confirmation.

You can contact our respective sales representative directly, or you can contact our CS team via whatsapp at (+62) 815-1966-4683. Or, contact us over email at cs@tradeasia.com.

Additional fees would be applicable for specific requirement such as:
- Pre-shipment inspection by third party lab
- Additional Free Time at POD
- Additional documentation from government or other third party companies
- Customized packaging
etc.

These additional fees will have to be discussed prior to the shipment