Customer Support

Tradeasia supports several payment options including Letter of Credit, Telegraphic Transfer and Documentary Collection through bank. If you have questions about how your payment method is set up or need assistance with invoicing procedures, please get in touch with our Credit Team at contact@chemtradeasia.com or (+62) 877-6100-1633.

Every invoice from Tradeasia includes detailed remittance instructions. After payment, please email remittance details to your sales representatives or contact@chemtradeasia.com to ensure your transaction is applied correctly. For any additional billing questions, feel free to reach out to the same address.

No, Tradeasia doed not accept credit card payment at the moment. We accept payment by Letter of Credit, Telegraphic Transfer or Documentary Collection through bank.

To check the due date for an invoice, log into your Tradeasia account and navigate to the Orders tab. From there, select the relevant order and go to the Order Details page. If you need clarification on payment terms or due dates, feel free to reach out to our Credit Team at contact@chemtradeasia.com or (+62) 877-6100-1633.

You can contact our respective sales representative directly, or you can contact our CS team via whatsapp at (+62) 877-6100-1633. Or, contact us over email at contact@chemtradeasia.com.