Customer Support

You can contact the Credit Team to review your list of open invoices at (+62) 815-1966-4683 or cs@tradeasia.com. Additionally, you can access and download invoice copies anytime by logging into your MyTradeasia account.

To review any past due invoices, you can refer to the automated payment reminders sent to your account. If you need further clarification, contact the Tradeasia Credit Team at (+62) 815-1966-4683 or cs@tradeasia.com. You can also check invoice details through your MyTradeasia account.

Tradeasia values your feedback and uses it to continuously improve service. If you’d like to share your experience—whether it’s about a specific order or general service—please email us at cs@tradeasia.com.

Your payment terms are clearly stated on each invoice you receive. You can also view them by logging into your MyTradeasia account and navigating to the Account Details section. If you need help interpreting your terms or require clarification, contact the Credit Team at (+62) 815-1966-4683 or cs@tradeasia.com.

To make changes to your account details, log into your MyTradeasia account and navigate to the Account Details tab. From there, you can request updates to your contact information, company profile, or preferences. You can also contact our Customer Service Team at (+62) 815-1966-4683 or cs@tradeasia.com for assistance with any updates to your account.

You can manage your communication preferences by logging into your MyTradeasia account and accessing the Account Details section. If you’d prefer personalized help, contact our Customer Service Team and they’ll help ensure you receive the updates you need based on your preferred channels.

If you need to change the email address linked to your MyTradeasia account, you can submit the request through the Account Details tab after logging in. Alternatively, you can contact our Customer Service Team at (+62) 815-1966-4683 or cs@tradeasia.com to assist you directly.

To adjust your subscription settings for newsletters, product alerts, or service notifications, visit the Account Details tab within your MyTradeasia account. If you'd rather make these changes through our support team, we’ll be happy to help—just reach out at (+62) 815-1966-4683 or cs@tradeasia.com.

Multi-factor Authentication (MFA) adds an extra layer of security to your MyTradeasia account. When MFA is enabled, you’ll be prompted to enter a verification code sent to your registered email address each time you log in.

Here’s how it works:

•  Log into your MyTradeasia account as usual.

•  You’ll receive an email with a unique code that is valid for 30 minutes.

•  Enter the code in the Verification Code field and click Submit Code.

•  Once submitted, you’ll be logged in securely.

If the code expires or an error occurs during the MFA process, you can regenerate a new code from the login screen. For help resolving any issues, contact our Customer Service Team at (+62) 815-1966-4683 or cs@tradeasia.com.