Customer Support

Tradeasia’s regular business hours are from 9:00 AM to 6:00 PM GMT+7. If you need support outside of these hours, please call our main support line at (+62) 815-1966-4683 or cs@tradeasia.com. One of our after-hours managers will review your message and get back to you as soon as possible. Be sure to include a brief explanation of your issue and the best way to reach you. If your inquiry isn’t urgent, our team will follow up with you during the next business day.

If you require assistance outside of our standard business hours, you can still call us at (+62) 815-1966-4683 or email us at cs@tradeasia.com. While our team may not be immediately available, an after-hours manager will return your call as soon as possible. Please leave a clear message with your concern and contact details. Non-urgent matters will be addressed promptly the next business day.

The cost of an expedited shipment depends on several factors, including the shipment type, origin, and order size. Once you connect with a Tradeasia representative, they will inform you of any additional fees before processing your urgent order.